Privacy Policy


Loho Ltd (“we”, “our”, “us”), is a data controller and processor, and we have produced this 'Privacy Policy' to set out how we collect, use and protect personal data.

What personal information is collected?

We collect the following information on all customers:

For any services accessible using an online control panel, we also collect:

For customers using our VoIP services, we may also collect:

What is personal information used for?

We use the customer information collected in order to:

For VoIP services, we may also use your information for:

Please note we do not currently use any information for marketing purposes.

What lawful basis is the information processed under?

Most information we collect is necessary for us to fulfil our contractual obligations to you, and thus is processed under the 'Contract' lawful basis.

Additionally, we process data under the following lawful bases in the specific cases outlined:

Do we share the information with anybody?

In order to provide and administer our services, we use a number of third party service providers – we pass information to these providers where it is necessary for them to provide the service we have engaged them for, however they are prohibited from using the information for any other purpose.

The main third party providers we use are as follows:

In all cases we will only share information with providers who are located within the European Economic Area (EEA).

How long do we hold the information?

We will retain information for as long as necessary to fulfil the purposes for which the information was collected, or as required by law.

Your rights

Under the General Data Protection Regulations (GDPR), you have a number of 'rights', to ensure that your personal information is being managed appropriately. Specifically you have the right:

* Any requests for access, erasure, or to restrict processing should be submitted in writing to “The Data Controller, Loho Ltd, 141 Kings Hedges Road, Cambridge CB4 2PL”.

Security measures

We store data on our own servers, located within the United Kingdom, and use industry-standard practises to secure them.

When personal data is transmitted over the public internet, it will, where practical, be encrypted using industry-standard mechanisms, such as Transport Layer Security (TLS, also known as SSL).

Where to make a complaint

If you have a complaint regarding any aspect of our handling of your personal data, or this privacy policy, please write to “The Data Controller, Loho Ltd, 141 Kings Hedges Road, Cambridge CB4 2PL”. If you are not satisfied with the handling of your complaint, you may write to the Information Commissioner's Office at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane

You can also contact the Information Commissioner's Office using their online form: